Full Terms and Conditions

These Terms and Conditions explain the rules that govern use of Golden Reef and the relationship between us and our users. They set out account obligations, eligibility criteria, payment and bonus basics, and how disputes and updates are handled. The page is binding when you register or log in. Read the sections below before creating an account or placing wagers. Use of the site means acceptance of these conditions and the related rules that apply to gameplay, promotions, deposits, withdrawals and account conduct.

Account responsibilities

Registration details must be accurate and kept up to date. Account access is for the named account holder only. Multiple accounts are not permitted. Activity that breaches these terms may lead to suspension, withholding of funds or account closure.

Registration and verification

Provide valid personal information when asked. Verification checks may be required before withdrawals are processed. Failure to verify an account may restrict access to funds and services.

Account security

Keep login credentials secure. Notify support immediately of unauthorised access. We may require you to change account details or pause activity for security reasons.

Eligibility requirements

Users must meet minimum age limits and be located in regions where play is permitted. Account opening is subject to local legal restrictions and account eligibility checks. We refuse accounts from restricted jurisdictions.

Acceptable use of the service

Use the site for lawful gaming only. Do not attempt to manipulate games, exploit bonuses, launder funds or use bots. Fraudulent activity, chargebacks, harassment of staff or other users, and circumvention of controls are prohibited.

Prohibited conduct

Abusive language, multiple registrations, collusion, and any attempt to reverse transactions will result in immediate action. We reserve the right to take measures needed to protect the integrity of the platform.

Bonus and promotion rules

Bonuses are subject to separate promotional terms. General principles apply: one bonus per player, wagering requirements apply, and bonus funds are non-withdrawable until conditions are met. Abusive or ineligible use voids bonus credits.

Key bonus principles

Wagering requirement: 35x on bonus funds unless stated otherwise. Bonus expiry: unless otherwise noted, bonuses expire after 7 days. Maximum bet while a bonus is active: CA$5 per spin or hand unless the promotion states a different cap.

Deposits and withdrawals

Supported payment methods include Interac, credit/debit cards, and common e-wallets where available. Minimum deposit: CA$10. Minimum withdrawal: CA$50. We do not charge fees for deposits; third-party fees may apply.

Processing and limits

E-wallet withdrawals are typically faster, bank transfers may take several business days. Withdrawal approvals require completed account checks. Withdrawal limits and delays may apply to large transactions in line with account status and applicable rules.

Dispute handling

Contact support to raise disputes. Live chat and email support are available for account, payment and game issues. For written contact use [email protected]. We will review and respond according to these terms.

Updates to the terms

Terms may be updated from time to time. Material changes will be posted and effective on publication. Continued use after updates constitutes acceptance. Check the Terms regularly for changes.